At Orbital Express Inc., your privacy is fundamental. We collect only what's necessary to provide our services — and we never use cookies, sessions, or sell your data.
Orbital Express Inc. ("Orbital," "we," "us," or "our") operates as a nationwide freight transportation and logistics technology company. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you use our website, tracking portal, and logistics platform (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our Services.
Our Commitment: Orbital Express operates on a minimal-data principle. We collect only what is strictly necessary to provide our freight and logistics services. We do not build advertising profiles, sell your data, or use third-party analytics trackers.
This means:
Your browser will not receive any persistent identifiers from our website. When you close or navigate away, no record of your visit is retained on your device.
Our tracking portal processes your tracking ID in memory only for the duration of the page session. Once you close or refresh the page, no tracking data persists on your device. All shipment data is retrieved in real time from our secure backend and is not cached locally.
We collect information in the following limited circumstances:
Our servers automatically log certain technical information when you access our Services. This information is used solely for security, abuse prevention, and service reliability — not for advertising or profiling:
Server logs are automatically purged after 30 days and are never linked to personally identifiable information.
When you use our logistics platform, we collect operational data necessary to provide the service:
We use the information we collect solely to operate and improve our freight and logistics services:
We Never Use Your Data For: Behavioral advertising, building consumer profiles, resale to data brokers, social media retargeting, or any purpose unrelated to providing you freight logistics services.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected:
Upon request, we will delete personal information that is not subject to legal retention requirements. See "Your Rights" below.
We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:
While we take strong precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to prompt notification and response in the event of a breach affecting your data.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at info@orbitalexpress.net. We will respond to all requests within 30 days. We may need to verify your identity before fulfilling a request.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and sell (we do not sell personal information), and the right to non-discrimination for exercising privacy rights.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child under 18, we will promptly delete it. If you believe we may have collected information from a minor, contact us immediately at info@orbitalexpress.net.
Our website may contain links to third-party websites or services. This Privacy Policy applies only to our Services. Third-party sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will:
Your continued use of our Services after the effective date of any changes constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:
Orbital Express Inc. — Privacy Team
Email: info@orbitalexpress.net
Phone: (559) 259-0103
HQ: 5550 West Spruce Ave, Fresno, CA
We are committed to resolving any privacy concerns promptly and transparently. You also have the right to lodge a complaint with your applicable data protection authority.